Privacy Policy 1. Information We Collect 2. How We Use Information 3. Cookies 4. Third-Party Services 5. Your Rights (GDPR) 6. Data Retention 7. Data Security 8. Changes to This Policy 9. Contact Privacy Policy Effective date: March 2026 This privacy policy explains how vlora-car-rental.com ("we," "us," or "our") collects, uses, and protects information when you visit our website. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable EU data protection laws. 1. Information We Collect Contact form submissions When you use our contact form, we collect the information you provide: your name, email address, and message content. We do not collect this information automatically — you choose to provide it. Automatically collected information When you visit our website, we may automatically collect technical information including your IP address, browser type, operating system, referring URL, pages visited, and time spent on each page. This data is collected through analytics tools and server logs. 2. How We Use Information To respond to your contact form inquiries To analyse website traffic and improve our content To monitor website performance and detect technical issues To comply with legal obligations We do not sell, rent, or trade your personal data to third parties for marketing purposes. 3. Cookies Our website may use cookies and similar tracking technologies for the following purposes: Essential cookies: Required for basic website functionality. Analytics cookies: Used by services such as Google Analytics to understand how visitors interact with our website. These cookies collect information anonymously. Affiliate cookies: When you click an affiliate link, the booking platform (such as Discover Cars) may set cookies to track your referral. These cookies are governed by the third party's own cookie policy. You can manage or disable cookies through your browser settings. Disabling cookies may affect your experience on our website. 4. Third-Party Services Our website uses the following third-party services that may collect data independently: Discover Cars: We embed search widgets and affiliate links from Discover Cars. When you interact with these widgets or make a booking, Discover Cars processes your data according to their own privacy policy. Google Analytics: We may use Google Analytics to collect anonymised website usage data. Google Analytics uses cookies and processes data according to Google's privacy policy. We encourage you to review the privacy policies of these third-party services before providing them with your personal information. 5. Your Rights (GDPR) Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data: Right of access: You may request a copy of the personal data we hold about you. Right to rectification: You may request that we correct inaccurate or incomplete data. Right to erasure: You may request that we delete your personal data, subject to legal retention requirements. Right to restrict processing: You may request that we limit how we use your data. Right to data portability: You may request your data in a structured, machine-readable format. Right to object: You may object to processing based on legitimate interests, including profiling. To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days. 6. Data Retention We retain contact form submissions for up to 12 months after responding to your inquiry, unless a longer retention period is required by law. Analytics data is retained according to the default retention settings of our analytics provider. You may request deletion of your data at any time by contacting us. 7. Data Security We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure. 8. Changes to This Policy We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. 9. Contact For privacy-related questions or to exercise your GDPR rights, contact us at: info@vlora-car-rental.com